Policies

Our policies are posted for your review prior to scheduling an appointment and to refer to as needed.  Please be sure to read the policies below:

  • A major credit card is required to hold all appointments.
  • A minimum of 24 hours notice is required to cancel or reschedule all services.  As the Relaxation Room is reserved for your specific appointment time with your Trainer or Therapist, this provides an opportunity for another client to utilize this time with the Trainer or Therapist. 
    • Personal Training Sessions cancelled or rescheduled in less than 24 hours, including no-shows and appointments made and cancelled on the same day will be billed 100% of each service.  Late arrivals will result in a shortened appointment time.
    • Massage appointments cancelled or rescheduled in less than 24 hours, including no-shows and appointments made and cancelled on the same day will be billed 30% of each service.  Late arrivals will result in a shortened appointment time.
  • Please advise us upon booking of any allergies, recent injuries, medical conditions including pregnancy, ailments surgeries, disabilities, high blood pressure, etc.
  • All Clients must be 21 years of age or older. 
  • All policies and fees are subject to change according The Relaxation Room, LLC management. (Rev. 01/2013)